Product WalkthroughView Slideshow

Homepage & Dashboard

Your staff’s homepage provides them with an individualized snapshot of all tasks, highlighted within ‘donuts’. These can be configured to reflect your agency’s specific program requirements.

Creating a Lead

The ‘life cycle’ of an individual in e-ICare begins with the creation of a lead; demographic and contact information is entered for the lead prior to becoming a client. Staff can be assigned to follow up with the lead, and bring them in for a complete intake, where they are converted to a client, and assigned a unique ID number.

Client Intake

Once converted to an agency client, a complete intake is performed, which captures a host of demographic, healthcare, and other client specific information. Your agency’s unique care goals or other specific data can be included in the intake and service plan.

Program & Group Enrollment

Clients can be assigned to multiple programs and groups during the enrollment process, or at any time during their engagement with the organization. Individual program enrollment is visible to all staff working with the client.

Psychological Assessments and Scoring Tools

E-ICare come configured with tools that are used to summarize the patient’s overall status at treatment admission, formulate an initial treatment plan, provide a general prognosis for treatment. FACT-GP, as well as comprehensive assessments developed in collaboration with academic research and faculty from UPenn. These tools include measures from both the Addiction Severity Index (ASI) & Colorado Symptoms Index (CSI).

Alerts & Notifications

E-ICare is currently receives external alerts from RHIOs and Healthix with client hospitalization and discharge information. These alerts are automatically sent to internal e-ICare messaging system, and can be configured to be sent to external (staff) email addresses. Notifications can be sent to communicate about a specific client; the message is visible to any provider accessing that client’s profile.


Referrals can be facilitated within partner organizations, while external referrals can be facilitated via a closed loop process, providing the referring source with outcome information.


E-ICare has the capacity to generate reports from a pre-populated list of over 100 options. Ad-hoc reporting is available as a separate module, allowing users to create their own custom reports. Reports can be downloaded in a number of different formats for simple sharing and saving purposes.

Prescriptions & Labs

Accessible only to eligible providers, this feature allows staff to both send prescriptions and order labs. Information on labs and prescriptions can be found within a client’s chart, visible to case workers and other staff working with that client.